In today’s video we are going to examine how your practice long-term sustainability can be improved through some simple customer care improvements.
Even if you are an associate, good customer service must be something we strive for every day in all parts of our practice. When we think about customer service, we often think about the CAs and the way in which they greet and meet new people coming to a centre. This is of course important for setting the tone for practice but there is one element of practice that is rarely spoken about. This area is what builds sustainability and retention long-term.
In today’s video…
Well Kids has been supporting chiropractors to provide an exceptional customer service over the past two years. We have practices just like yours, enjoying increased sustainability by following these three simple steps.
- Stop focusing on re-exams as procedures and recognise their role in providing exceptional care but also exceptional service.
A re-exam looks at how well a child is improving and how far they have come, increasing the value of chiropractic care in the parent’s eyes. They will love that you have taken the time to re-assess and report back to them.
- Perform regular exams to keep a parent informed.
If you are not performing regular exams to keep a parent informed, they can easily start questioning the need when the money allocated to adjustments might be needed for something else. Excellent customer service is about answering the questions or solving the problems that haven’t come up yet.
- Take the time to ask where they are at and where they want to go.
Taking the time to do re-exams helps parents to think about all the concerns or worries they have about their child’s health and bring them to your attention before they turn into huge problems.
Are you willing to do what it takes to build your practice stability long-term?
In a matter of 2 weeks your practice can have all the paperwork, training, systems and procedures to bring your customer service to new levels. We help you train your staff. We help you implement the program and we are here to support you every step of the way.
Simply let us know you’re ready to take that next step and we can organise a time for a free online demonstration of Well Kids. Well Kids will short cut your way to success but instill priceless improved customer service steps to your practice.
Grow the practice of your dreams & wow families with your message, improve the health outcomes of hundreds of children in your community through your exceptional paediatric chiropractic care. I look forward to working with you again soon.
Dr Jacey Pryjma
Well Kids Chiropractor